Four Pillars of Our Technology

All of the tools in our stack are designed explicitly for large-scale, high precision data work, and have been built to day-one US regulatory compliance.

AI & Machine Learning

Fine-tuned language and vision models in the context of document classification, context-aware extraction, and confidence scoring.

Robotic Process Automation

Software bots perform repetitive tasks around the clock, without getting tired, such as watching your inbox, or migrating data from legacy systems.

OCR & Document Intelligence

Multi-engine OCR and pre-processing pipelines support handwriting, tables, signature and low resolution scans at massive scale.

Security Infrastructure

End-to-end encryption, role-based access control, and US-compliant storage — ready for HIPAA, CCPA, SOC 2 Type II, and FERPA compliance for healthcare, finance, and education.

Spreadsheet & Database Layer

Our processing layer stores, cleans, and transforms data at any scale, including hundreds, or even millions of records per month, using enterprise-grade spreadsheet applications and relational databases. The SQL and NoSQL layers go beyond just spreadsheet handling to enable you to convert any flat file into a full SQL relational structure or flexible document store that works perfectly with the modern architecture of your applications—and with legacy migration.

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OCR & Intelligent Document Processing

Documents are processed by multiple engines in OCR pipelines, with image pre-processing techniques like binarization, deskew and noise reduction before structured fields are extracted using AI models that understand the context of the documents rather than just keywords.

Rapid Turnaround Times

Working all day without breaks, our RPA bots log in to legacy systems, navigate through interfaces, pull out the data and feed it back into new systems — 10 times faster than humans.

Cloud Platforms & Project Management

Client updates are provided in real-time to project managers based in the United States that span all 50 states. Access to cloud platforms and workflow tools provides complete project visibility of milestones, SLAs and delivery schedules, and dedicated support during US business hours.

Encryption & Access Control

Security is not a feature layer; it’s our standard operating procedure. All data transfers, storage operations and access operations are subject to strict policies, data encryption and audit trails.

CRM, ERP & API Connectors

We integrate directly with your existing platforms through API or our Zeno-Bridge adapters — which means that processed data goes directly into your system of record without manual handoffs or CSV uploads.

The Automated Processing Pipeline

Each step from the time the document arrives until it is structured data and stored in your US system of record is orchestrated, tracked and audit-ready.

Step 1

Document Ingestion

Documents are received through API, email, cloud storage (SharePoint, AWS S3, Google Drive) or physical scan. Bots immediately process upon arrival.

Step 2

Image Pre-Processing

Each image, even if it’s a poor scan, is prepared for accurate OCR reading using processes such as binarization, noise reduction, deskewing and contrast enhancement.

Step 3

AI Extraction & Classification

Multi-engine OCR: Digitizes text. Understanding context, tables, relationships – and not just positions – AI models classify the type of a document and extract fields.

Step 4

Confidence Scoring

A confidence score is assigned to each data point removed. Records with high confidence are automatically approved. New records with low levels of confidence are highlighted for manual checking.

Step 5

Human Validation

Documents that do not meet the 98% confidence level are sent to our data experts. The AI is fed human edits for training and its accuracy keeps improving.

Step 6

Delivery & Integration

Structured, clean data is provided to your system through API, direct push to your CRM/ERP system, or the format that you choose (CSV, JSON, XML, SQL).

How Our Technology Performs

All metrics below are for what has actually been achieved, and not for marketing purposes.

Why accuracy is a technical problem, not a people problem

With large data sets, there’s no way to avoid errors in human data entry. Our solution uses a multi-layered verification approach to minimize repetition of error-prone data entry by using AI confidence scoring, master record cross-referencing, mathematical rules and human sign-off only when the machine is not certain.

In the United States, for financial, healthcare, and legal clients, accuracy is not only an efficiency goal but also a regulatory requirement. Our pipeline documents meet the requirements of HIPAA, IRS, CMS, and state regulations.

  • Single-engine OCR blind spots are minimized through the use of multi-engine OCR cross-validation.
  • ERP cross-reference checks detect data that is technically readable but logically incorrect.
  • A confidence level of 98% (before auto-approval, rather than 90% as most providers offer), and not 30%.A confidence threshold of 98% (before approval — not 90% as most do — and not 30%).
  • Human edits are fed to the model, which improves each week by learning from them.
  • All corrections are recorded as part of a HIPAA-compliant audit trail and IRS-ready reporting.
  • US-based QA team approves mission-critical healthcare and financial data.

Security Technologies We Deploy

Your data is protected at every point — in transit, at rest, and during processing.

Your information is safeguarded in transit, at rest and as it is processed.

AES-256 Data Encryption

AES-256 is used to encrypt all data stored at rest. The TLS 1.3 protocol is used for files in transit. Nothing is ever saved on any system in plain text.

SOC 2 Type II Aligned

Our controls address the SOC 2 Trust Service Criteria for security, availability and confidentiality throughout all of our processing pipelines.

HIPAA & GDPR Ready

We have the infrastructure and processes in place to comply with HIPAA regulations for healthcare data and GDPR regulations for global data protection.

Role-Based Access Control

Access is on a need-to-know basis. All employee accesses are recorded, monitored and reportable for compliance.

ISO 27001 Certified

Independent ISO 27001 certification of Information Security Management Systems is obtained, and is renewed each year.

NDA-Protected Workforce

No client data is shared or used by any employee or contractor without a thorough NDA in place.

See the technology in action — free 30-minute demo

Our automation experts will walk through your specific document types and show you exactly how our pipeline handles them.